Privacy Policy


Website Privacy Policy

This website is operated by Opal Energy Ltd. We take your privacy very seriously therefore we urge you to read this policy very carefully because it contains important information about:

Who we are;

How and why we collect, store, use and share personal information;

Your rights in relation to your personal information, and;

How to contact us and supervisory authorities in the even you have a complaint.

Who we are :

Opal Energy Ltd (‘we’ or ‘us’) collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulations Act which applies across the European Union (including the United Kingdom) and we are responsible as a ‘controller’ of that personal information for the purposes of those laws.

The personal information we collect and use:

We collect the following personal information that you provide us: Name, Address, Telephone number, Email Address, Date of Birth, National Insurance Number

Some examples of when we collect information include:

Telephone, Email, Face-to-Face by a member of staff, Online Forms

Personal information you provide about third parties

If you give us information about another person, you confirm that the other person has appointed you to act on their behalf and agreed that you: Shall consent on their behalf to the processing of their personal data
Shall receive any data protection notices on their behalf
Monitor and record communications

We may monitor communications such as emails and telephone calls for the following purposes:

Quality & Training, Fraud Prevention and Compliance

How we use your personal information

We collect information about our users for the following purposes:

Providing services and products you have asked for

Communication and providing services and information appropriate to your needs

Improving our customer experience and the experience of visitors to our website

Who your information may be shared with

We may share your information with:

Law enforcement agencies in connection with any investigation to help prevent unlawful activity companies who are working on behalf of or alongside Opal Energy Ltd to deliver our products or services.

We will not share you information with any other third parties.


We would like to send you information about products, services, offers, competitions and our business which may be of interest to you. Such information could be sent by post, email, telephone, text message or automated call.

We will ask whether you would like us to send you marketing messages on the first occasion that you provide any relevant contact information.

If you do opt in to receive such marketing from us you can opt out at any time (see ‘What rights do you have’ below for further information).

If you have any queries about how to opt out, or if you are receiving messages you do not want you can contact us using the details provided below.

Whether personal information has to be provided by you, and if so why

This is to enable us to do the following:

Provide and deliver our products and services and check if you are eligible for government funding. We will inform you at the point of collecting information from you, whether you are required to provide the information to us.

How long your personal information will be kept

We will hold your personal information for the following period:

We keep personal information collected as part of this process for a minimum of six years from the date of collection, or for an additional length of time if necessary.

These periods are no longer than necessary in each case.

Reasons we can collect and use your personal information

We rely on the following as the lawful basis on which we collect and use your personal information:
Consent, Contract, Legal obligation

Keeping your information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We will also use technological and organisation measures to keep your information secure. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Indeed, while we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that is transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using the details below.

Transfer of your information out of EEA

We will not transfer your personal information outside of the EEA at any time.

What rights do you have?

Under the General Data Protection Regulation Act you have a number of important rights free of charge. In summary, those include right to:

Fair processing of information and transparency over how we use your personal information

Access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address

Require us to correct and mistakes in your information which we hold

Require the erasure of personal information concerning you in certain situations

Receive personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit data to third parties in certain situations

Object at any time to processing of personal information concerning you for direct marketing

Object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you

Object to certain other situations to our continued processing of your personal information

Otherwise restrict our processing of your information in certain circumstances

Claim compensation for damages caused by our breach of any data protection laws

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK information Commissioner’s Office (ICO) on individual’s rights under the General Data Protection Regulation ( If you would like to exercise any of these rights please:

Email, call or write to us

Let us have enough information to identify you

Let us have proof of your identity (a copy of your driving licence, passport or a recent credit/utility bill)

Let us know the information to which your request relates

From time to time we may also have other methods to unsubscribe (opt-out) from any direct marketing including for example, unsubscribe buttons or web links. If such are offered, please note that there may be some period after selecting to unsubscribe in which marketing may still be received while your request is being processed.

Do you need extra help?

If you would like this policy in another format (for example: audio, large print) please contact us using the details below.

Changes to the privacy policy

This privacy policy was published on 13 August 2020 and last updated on 13 August 2020.
We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that apply each time you access this website. We will also attempt to notify users of any changes by providing a notice on the website.

Contacting Us

If you have any questions about this policy or the information we hold about you, please contact us by: